Self-pickup Service
Welcome to our self-pickup service, designed to make it more convenient for you to collect your purchased portable power station products. We are committed to providing our customers with the best shopping experience, and self-pickup is one of the ways we achieve that.
Pickup Location Information
You can choose to pick up your order at one of the following pickup locations (selected during order checkout, please remember to contact us promptly if you need to make changes)
| Pickup Location Name: | Western US LA03 | Eastern US NY01 |
| Address: | 2000 E 49th St, vernon California 90058, United States | 200 Docks Corner Road, Suite 260 Unit A, Dock 73-80, Dayton NJ |
| Operating Hours: | Weekday Working Hours | Weekday Working Hours |
Self-pickup Process
1. Placing an Order and Choose Self-Pickup
Select the products you wish to purchase on our website and complete your order. During the checkout process, select self-pickup as your preferred pickup option. Choose the pickup location where you'd like to collect your order. We offer multiple pickup locations for your convenience.
2. Warehouse Preparation
For customers who choose to pick up their orders from our warehouse, we want to ensure a smooth and efficient process. After you place your order, we initiate the necessary preparations in our warehouse. Typically, this process takes 24-48 hours to complete.
**What to Expect:**
- Preparation Time: Allow us 24-48 hours to prepare your order for pickup.
- Confirmation Email: Once your order is ready for pickup, we will send you a confirmation email.
3. Getting the BOL (Bill of Lading)
Along with the confirmation email, you will receive a Bill of Lading (BOL) document, which contains essential details about your order and serves as a receipt of goods.
4. Self-pickup Process
When you arrive at the selected pickup location during its operating hours, follow these steps to collect your order:
1).Present Bill of Lading (BOL): Hand over the Bill of Lading (BOL) document that you received in your confirmation email. This document serves as proof of your order.
2).Provide Valid Identification: Present a valid form of identification to verify your identity. This could be a driver's license, passport, or any government-issued ID.
3).Confirmation: Our staff at the pickup location will verify your BOL and identification. Once verified, you will be handed your order.
4).Inspect Your Order: Before leaving, take a moment to inspect your order to ensure it is complete and in good condition.
5).Sign Confirmation: Sign any necessary confirmation paperwork if required.
5. Order Verification
After you pick up your item, we will initiate the order verification process, which typically takes 2-3 business days. During this time, we will confirm the details of your order and ensure its accuracy. Once the verification is complete, your order will be marked as fulfilled, and you will receive an email notification confirming that your order has been successfully processed.
6. Note
1).The self-pickup service is only available for customers who choose this option.
2).When picking up the order, please bring a valid identification document along with the pickup form.
3).If you are unable to personally pick up the order, please ensure that your representative holds a valid identification document, pickup form, and an authorization letter.
If you have any questions or need further assistance, please feel free to contact our customer service team. We are here to assist you!
Customer Support Line:
US/EU: +1 888 850 9503 Mon-Fri 9 am-5 pm (PST)
JP: 800-080-7598 Mon-Fri, 9 am-5 pm （JST）
CN: +86 19842181657 Mon-Fri 9 am-5 pm (CST)
For order, technical, and customer support inquiries:
Company:
SHENZHEN DAIPUSEN NEW ENERGY TECHNOLOGY CO., LTD
401, podium building 12, Shenzhen Bay Science and technology ecological park, No.18 Keji South Road, high-tech Zone, Yuehai Street, Nanshan District, Shenzhen, Guangdong, China
FAQ
1. How can I select the self-pickup option when placing an order?
To select self-pickup during checkout, follow these steps:
- Add products to your cart.
- Proceed to checkout.
- Choose "Self-Pickup" in delivery options.
- Select a pickup location if available.
- Complete your order.
For further assistance, contact our support team.
2. What is the timeframe for generating and receiving the bill of landing after order confirmation?
The timeframe for generating and receiving the Bill of Lading (BOL) after order confirmation is typically 24-48 hours, provided that the item is in stock and readily available. However, in the event of an item being out of stock, we will promptly notify you via email, explaining the reason for the delay and providing you with a specific estimate for when the item will be available for pickup.
3. Can I download and print the pickup form from my account on your website?
I apologize for any inconvenience, but at the moment, it is not possible to download and print the pickup form from your account on our website. We notify you and provide the pickup form to you exclusively through email.
4. Do I need to pay any additional fees for choosing the self-pickup service?
There are no additional charges for selecting the self-pickup service. The total amount stated in your order is the final cost, and no extra fees will be incurred.
5. How long does it take for the warehouse to prepare my order for pickup?
After we have emailed you the bill of lading, the warehouse will be in the final stages of preparing your order for pickup. You can proactively contact the warehouse to discuss the appropriate timing for pick up your items.
6. What documents do I need to bring with me when picking up my order?
When collecting your order, please ensure that you bring the pickup form (BOL) and a valid form of identification with you.
7. Can someone else pick up the order on my behalf? What documents do they need to provide?
Yes, it is possible for someone else to pick up the order on your behalf. They will need to present the pickup form (BOL), a valid form of identification, and a screenshot of the order confirmation.
